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Cross-Organization Collaboration (61.3 KB) Flash Viewer (69.6 KB)
External Communities (195.5 KB) Flash Viewer (104 KB)
Education (258.3 KB) Flash Viewer (177.6 KB)
Interactive Publishing (42 KB) near-time-for-interactive-pub.pdf (42 KB)
NetScout Systems, Inc. (NTCT) http://www.netscout.com
Challenge:
Dave Scuito, Netscout Community Manger
Solution:
Replaced homegrown Forum with an Integrated Wiki & Blog platform in Near-TimeResults:
"Our organization is excited to be using collaboration applications like Near-Time to communicate with our community. To date, we’ve used it post our “Birds on a Wire” series of podcast radio, in which customers talk via phone with each other and NetScout engineering management. The community seems to be attracted to this new series and are asking to be added to the blog/wiki."
Columbia College Chicago http://www.colum.edu
Challenge:
To integrate educational resources across classes and departments. To document the learning process and enable educators to more effectively give students hands-on experience in web journalism.Solution:
Replaced traditional methods of teaching students and collaborating with educators, via integrated wikis, blogs, and academic spaces.Results:
Near-Time is having a profound impact. One teacher said, “It changes the way you teach”. Our teachers are able to edit and correct the writing more immediately, too. We get more ‘time on task’ in a Near-Time learning environment than we had in our computer and print learning environment in the past.
BlueCross BlueShield of North Carolina: Near-Time Delivers Real-Time
Historically, BlueCross BlueShield of North Carolina (BCBSNC) had primarily communicated with client stakeholders via postal or e-mail delivery. However, about six months ago, the company decided to try Near-Time as a way of collaborating with clients and multiple stakeholders. The company is leveraging several private Near-Time spaces to expand external collaboration among multiple client stakeholders. The Near-Time solution allows BCBSNC clients, client stakeholders and teams to work together more quickly, easily and effectively.
“Near-Time facilitates improved collaboration with both existing customers and prospects throughout the client life cycle,” remarked Mike Smith, Director of National Accounts for BlueCross BlueShield of North Carolina.
ForumOne Communications: Innovation and Community
Internet strategy and technology consulting company ForumOne Communications specializes in implementing online tools and services for public policy-focused organizations working in international development, education, health and the environment. The company began using Near-Time to provide its clients with a collaboration tool that would help them create online communities to connect people around the world working on important issues.
“Near-Time does an excellent job of blending online communications tools – such as Wikis and weblogs—with online workspace and extranet tools – such as task management, calendaring, and document and file management,” said Joe Pringle, Project Director for ForumOne Communications. “We see lots of potential for Near-Time to support dialogue and collaboration on public policy issues.”
Nerac: Collaboration Enabling Customer Intimacy
Nerac, a research and advisory firm for companies developing innovative products and technologies, recently adopted Near-Time to help launch their Collaborative Research Environment (CRE). CRE provides a platform for Nerac clients to engage with research analysts on custom briefing topics, share materials and better leverage the portfolio of Nerac’s services. Nerac’s Advisory Services site, also powered by Near-Time, is designed to enable teams to collaborate on report writing.
“We had been looking for the right Wiki product for several years when we found Near-Time. We selected the Near-Time platform because it works well in a variety of client environments, is quick and easy to get up and running for our clients—and is intuitive,” said Mike Mahoney, Director of Business Development for Nerac.
BeneFacio Inc: Building Out For the Future
Retirement benefits administration company BeneFacio Inc has been using Near-Time as a tool to improve both internal efficiencies and client based communication. BeneFacio is so pleased with the platform that it plans to accelerate its external customer deployment and is also in the process of migrating its web site to Near-Time.
“Our company leverages a significant number of remote resources, and Near-Time’s hosted architecture dramatically simplifies the challenges of supplying those resources with the tools they need to be effective,” said Stacy Kenworthy, Chief Technology Officer for BeneFacio Inc. “Near-Time has also allowed us to store large amounts of historical data online and to be very selective about granting user access to the content. The rich feature set of the solution has freed up our resources and allowed us to focus on what matters most to us: delivering value to our clients.”
